Shipping policy

Anteres Ashley® Shipping Policy

At Anteres Ashley®, we are committed to providing a smooth and reliable shipping experience. Please review this Shipping Policy carefully before placing an order.

The Anteres Ashley® brand, website, products, and services are owned and operated by Anteres Ashley Retail LLC (“Company,” “we,” “our,” or “us”). References to “Anteres Ashley®” throughout this Shipping Policy refer to the Anteres Ashley® brand operated by Anteres Ashley Retail LLC.

By placing an order with Anteres Ashley®, you acknowledge and agree to the terms outlined below.

Order Processing

Orders are generally processed within 2-5 business days after payment has been successfully received and verified.

Processing times are estimates only and may vary depending on order volume, inventory availability, manufacturing schedules, quality control procedures, product launches, limited releases, promotional events, holidays, or other business and operational factors.

Anteres Ashley® reserves the right to delay, hold, cancel, or refuse any order for fraud prevention, payment verification, inventory discrepancies, manufacturing delays, supply chain disruptions, shipping restrictions, force majeure events, or other legitimate business reasons.

Nothing in this Shipping Policy shall be construed as a guarantee of shipment, delivery date, product availability, or fulfillment timeline.

All stated processing and delivery estimates are provided for informational purposes only and are subject to change without notice.

Shipping Confirmation

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may not update immediately after shipment.

Anteres Ashley® is not responsible for delays in tracking updates, carrier scanning delays, or carrier system outages.

Shipping Rates

Shipping charges are calculated at checkout unless otherwise stated.

From time to time, Anteres Ashley® may offer promotional shipping rates or free shipping offers. Such promotions may be modified, limited, suspended, or discontinued at any time without notice.

Delivery Timeframes

Estimated delivery dates are provided for convenience only and are not guaranteed.

Actual processing and delivery times may vary due to circumstances beyond the reasonable control of Anteres Ashley®, including but not limited to:

High order volume
Product launches and limited releases
Manufacturing delays
Material shortages
Quality control procedures
Supply chain disruptions
Shipping carrier delays
Weather conditions
Natural disasters
Labor disruptions
Customs processing
Government actions
Holidays
Service interruptions
Transportation interruptions
Technology failures
Incorrect shipping information provided by the customer

Anteres Ashley® shall not be liable for delays in processing, fulfillment, shipment, or delivery caused by circumstances outside of its reasonable control.

Customers acknowledge that estimated processing and delivery dates are not guarantees of shipment or arrival.

Anteres Ashley® reserves the right to prioritize product quality, accuracy, and order integrity over estimated shipping timelines when necessary.

Under no circumstances shall Anteres Ashley® be liable for consequential, incidental, indirect, punitive, special, or exemplary damages arising from shipping delays, fulfillment delays, carrier disruptions, manufacturing delays, supply chain interruptions, customs delays, or circumstances beyond our reasonable control.

Customer Address Responsibility

Customers are solely responsible for providing accurate shipping and contact information.

Anteres Ashley® is not responsible for orders shipped to addresses entered incorrectly by the customer.

If an address correction is needed, customers should contact us immediately. We cannot guarantee modifications once an order has entered processing or shipment.

Additional shipping fees resulting from address errors, returned packages, or reshipment requests may be the responsibility of the customer.

Risk of Loss and Delivery

Ownership and risk of loss transfer to the customer upon confirmed delivery by the shipping carrier.

Once a package has been marked as delivered by the carrier, Anteres Ashley® shall not be responsible for:

Lost packages
Stolen packages
Misdelivered packages
Delivery location issues
Unattended package theft
Mailbox theft
Carrier delivery errors

Customers are responsible for working directly with the shipping carrier regarding delivery-related claims after delivery has been confirmed.

Damaged Shipments

If an order arrives damaged, customers must contact Anteres Ashley® within 48 hours of confirmed delivery.

To assist with the review process, customers may be required to provide:

Order number
Photographs of the product
Photographs of the shipping package
Photographs of the shipping label
A description of the issue

Failure to report shipping damage within 48 hours may affect eligibility for review, replacement, store credit, refund consideration, or other remedies.

Anteres Ashley® reserves the right to determine the appropriate resolution on a case-by-case basis.

Refused, Unclaimed, or Undeliverable Packages

Packages refused by the customer, returned as undeliverable, abandoned, unclaimed, or returned due to incorrect shipping information may be subject to:

Return shipping fees
Reshipping fees
Processing fees
Restocking fees where permitted by law

Original shipping charges are non-refundable.

International Shipping

If international shipping is offered, customers are solely responsible for any applicable:

Customs duties
Import taxes
VAT charges
Government fees
Brokerage fees
Regulatory charges

Anteres Ashley® has no control over such charges and cannot estimate their amount.

International delivery estimates are not guaranteed.

Fraud Prevention

For the protection of our customers and business operations, Anteres Ashley® reserves the right to hold, verify, delay, refuse, cancel, or investigate any order suspected of fraud, unauthorized payment activity, policy abuse, chargeback abuse, or other suspicious activity.

Additional identity verification may be requested before shipment.

Failure to provide requested verification information may result in order cancellation.

Force Majeure

Anteres Ashley® shall not be responsible for any delay, failure to perform, interruption of operations, shipment delay, fulfillment delay, or inability to fulfill an order resulting directly or indirectly from events beyond our reasonable control, including but not limited to: