Refund policy

Anteres Ashley® Return & Refund Policy

At Anteres Ashley®, we take pride in the quality, craftsmanship, and design of every product we create.

The Anteres Ashley® brand, website, products, and services are owned and operated by Anteres Ashley Retail LLC (“Company,” “we,” “our,” or “us”). References to “Anteres Ashley®” throughout this Return & Refund Policy refer to the Anteres Ashley® brand operated by Anteres Ashley Retail LLC.

Please review this policy carefully before making a purchase.

Return Eligibility

Returns are accepted within 5 days of the delivery date.

To qualify for a return, all items must:

  • Be unworn and unused
  • Be unwashed
  • Have all original tags attached
  • Be free of stains, odors, pet hair, or damage
  • Be returned in original condition

Items that do not meet these requirements will not be eligible for a refund.

Refund Process

Once your return has been received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds will be issued to the original method of payment.

Original shipping charges are non-refundable.

Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, you must contact Anteres Ashley® within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Failure to report the issue within 48 hours may result in denial of the claim.

Anteres Ashley® reserves the right to determine the appropriate resolution, including replacement, store credit, or refund.

No Exchanges

At this time, Anteres Ashley® does not offer exchanges. Customers wishing to obtain a different size or product must place a new order, subject to product availability.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the direct result of a manufacturing defect or fulfillment error by Anteres Ashley®.

We strongly recommend using a trackable shipping service. Anteres Ashley® is not responsible for returns lost in transit.

Limited Release Products

Certain limited-edition releases, promotional products, or special collections may be marked as Final Sale and are not eligible for return or refund. Such products will be clearly identified at checkout.

Policy Abuse

Anteres Ashley® reserves the right to refuse returns, refunds, or future orders if fraudulent activity, excessive returns, policy abuse, or chargeback abuse is suspected.

Contact Us

For questions regarding returns or refunds, please contact our customer support team.

By completing your purchase, you acknowledge that you have read and agree to the Return & Refund Policy of Anteres Ashley®.

Thank you for supporting Anteres Ashley®.

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