At Anteres Ashley®, every product is designed with purpose, quality, and attention to detail. We are committed to ensuring your order arrives safely and efficiently.
Order Processing
All orders are processed within 2-5 business days. During product launches, holidays, and periods of high demand, processing times may be extended.
Once your order has shipped, you will receive a confirmation email containing tracking information.
Shipping Rates
Shipping costs are calculated at checkout unless otherwise stated as part of a promotion or product launch.
Any shipping promotions offered by Anteres Ashley® are subject to change without notice.
Shipping Timeframes
Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Anteres Ashley® is not responsible for delays caused by:
- Weather conditions
- Carrier disruptions
- Holidays
- Incorrect shipping information provided by the customer
- Circumstances outside of our control
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders shipped to an address provided incorrectly by the customer are not the responsibility of Anteres Ashley®.
If you notice an error in your shipping information, please contact us immediately. We cannot guarantee modifications once an order has entered processing.
Lost, Stolen, or Missing Packages
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
Anteres Ashley® is not responsible for lost, stolen, delayed, or misplaced packages after delivery has been confirmed by the carrier.
Customers should contact the shipping carrier directly regarding delivery disputes.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
To assist with your claim, please provide:
- Photos of the product
- Photos of the shipping box
- Photos of the shipping label
- A brief description of the issue
Failure to report shipping damage within 48 hours may result in denial of the claim.
Contact Us
For questions regarding your order, please contact our customer support team.
Thank you for supporting Anteres Ashley®.
Look Good - Feel Bold®